Return Policy.

If your order arrives at your address damaged, has a production error or is a different product to what you ordered, you can receive a replacement product or a full refund. Prodigi, our fulfillment partner, will assess the replacement or refund request based on the evidence you provide. Once a decision is made your request will be processed base on this decision.

If the order was placed with the incorrect print sizing to what was expected upon delivery, a replacement product and associated re-order costing is the responsibility of the customer. As the fulfilment of all wall art is in the form of on demand printing, re-printing and delivery costs must be passed back onto the customer.

If the order is lost due to an incorrectly entered delivery address by the customer, the replacement of this order is the responsibility of the customer. If the delivery address is not valid, in some cases the courier will send the package back to the return address, which will be one of our print facilities. If the package is returned to a print facility, we’ll contact you to clarify the correct delivery address, before re-shipping the package at the customers cost. However, it’s important to note that packages are not always returned by the courier. In such cases, the customer will need to place a new order of the product at their own cost.

In order to initiate a return, please make contact to contact@oxeautoart.com with your order number, description of the product and the issue associated with it.